MojoAcademy

Privacy Notice

Effective October 10, 2026

1. Who we are

MojoAcademy is an online learning and certification platform operated by Mojo Moments^® ("Mojo Moments^®," "we," "us," or "our"). Mojo Moments^® decides how and why personal information on MojoAcademy is used, which makes us the "controller" or "business" responsible for it under privacy laws.

Dansbee Designs builds and maintains the MojoAcademy platform for us. It works with personal information only on our instructions and only to develop, host, secure, and support the platform.

This notice covers the MojoAcademy website, the signed-in learning platform, practice and certification assessments, the community features, and the emails we send you. If an organization enrolled you (for example, your employer or a training partner), that organization may also have its own privacy notice for the information it holds about you.

2. Information we collect

Information you or an administrator provide

• Account details: your name, email address, role, cohort, and the courses you are enrolled in. Accounts are created by invitation, so an administrator usually enters these first.
• Account requests: when a member of our team asks for an account or course access for you, the request records your name and email address, the access requested, the reason given, and who asked for it and who approved it.
• Profile details you choose to add: display name, job title, short bio, profile photo, phone number, contact email, social media links, and your visibility, notification, and language settings.
• Community and feedback content: comments and reactions you post, course feedback and ratings, and messages you send through the feedback button. If you give permission, a quote from your feedback may appear as a testimonial on our website, shown with your first name and last initial.
• Browser Check reports: if you choose Report this on the Browser Check page, we receive that check’s results, your browser and device details (such as browser version, screen size and language), the country your connection comes from, and your name and email address if you are signed in. We use them only to fix the problem you reported.

Information created as you learn

• Progress: which modules you have completed and when, and which course resources you have downloaded.
• Practice and assessment sessions: the transcript of each scenario conversation (what you type or say, and what the simulated coaching client says back), saved as the conversation happens, so a session you leave early keeps what was said, the date and length of the session, and whether it counted toward certification. For certification assessments, which allow one attempt, we also keep a record of each attempt you start and of any extra attempt an administrator allows, with the reason. In audio scenarios, we also count how many times you use the Repeat button to replay the client’s last reply. The Master MojoCoach reviewing your session can see that count, but it does not affect your score. If you pause a session, we record when each pause started and ended; reviewers see where and how long you paused, for context only, and it does not affect your score. We also record which synthetic voice and voice speed the simulated client used, so reviewers know what you heard.
• Scores and reviews: AI-suggested scores for each assessment criterion with the passages that support them, a record of any flagged language in your messages with whether it counted as a language deduction and why, the scores and notes of the Master MojoCoach who reviews your session, and your overall result. During scenario testing, one or more testing scorers may also score your session on their own, without seeing your name. Their scores are used only to check how consistently the scoring guide is applied; they never change your result.
• If you are a testing scorer: the sessions assigned to you, the scores, evidence and notes you enter, and when you open and submit each scoresheet.
• If you take part in a scenario test event: your name, email and role on the event’s participant list, and any notes you write in the event log with the time you wrote them.
• Voice delivery feedback: if you use voice coaching, measurements of how you spoke (such as pace, filler words, and pauses) and a short written summary of them.
• Certificates: the certifications you have earned, with dates and results.
• Community membership: whether you hold a community membership and how it was granted.

Voice and microphone

Speaking instead of typing is optional. When you record a response for voice coaching, the audio is sent directly to our transcription provider, AssemblyAI, to be converted to text and measured. We do not store the audio on our own servers. See How long we keep it for how the provider deletes it.

If you use the microphone button to dictate a message, your speech is streamed live to AssemblyAI and turned into text as you talk. The audio is not saved by us or by AssemblyAI, and the words only become part of your conversation when you send the message. If live dictation is unavailable, the platform may fall back to the speech-to-text feature built into your web browser. In that case, depending on your browser, the company that makes it (for example, Google for Chrome or Apple for Safari) may process that audio under its own privacy policy. You can always type instead.

Information collected automatically

• Sign-in and security data: a session identifier stored in a cookie, the times you sign in and were last active, the last page of the site you opened, and short-lived counters (keyed to your email address or IP address) that block repeated sign-in or posting attempts.
• Download records: the IP address and time when you download a course resource.
• Technical data: our hosting provider receives the IP address, browser type, and pages requested by every visitor so it can deliver the site and protect it from attacks. We also keep a short technical error log (the page or outside service involved, the time, and the kind of error) so we can find and fix problems quickly. It does not include your name, email address, or anything you wrote or said.

We do not use analytics or advertising tools that track you, and we do not buy information about you from data brokers. We do not currently take payments on this site. If we add online payments, a payment processor will handle your card details and we will update this notice first.

3. How we use it

We use personal information only for the purposes below. Where the law of your location (such as the European Union or United Kingdom) requires a legal basis, it is listed with each purpose.

We do not use your information for advertising, and we do not sell it or share it for cross-context behavioral advertising.

4. AI-assisted assessment

MojoAcademy uses AI in three ways: to play the simulated coaching client in scenario conversations, to suggest scores for assessment criteria based on the transcript (including whether a flagged phrase in your message counts as a language deduction, judged from its context), and to write short feedback about voice delivery. These features are provided by Anthropic (Claude) and, for transcription, AssemblyAI.

We also use Anthropic (Claude) to translate course material into other languages. Only the course material is sent for translation, never your information. Translations are reviewed by people before learners see them: our team and, for some languages, a translation partner working for Mojo Moments under a confidentiality agreement. Partners receive course material only, never information about learners. If you choose a language in your profile, we use that setting to show you the translated course; practice conversations, transcripts, and assessment scoring stay in English.

• People decide certification. A Master MojoCoach reviews and scores every assessment that counts toward certification and decides whether you are competent. The review is blind on screen: MojoAcademy doesn’t show the Master MojoCoach your name or the AI’s suggested scores until they have recorded their decision and the review is released, which happens when every session in your cohort has been reviewed (or when an administrator releases it). Your Master MojoCoach may also facilitate your course and may recognize you from your session; hiding the AI’s scores keeps their decision based on your session alone. AI scores are suggestions and never decide a certification on their own. The same goes for the automatic check for discouraged phrases: on a certification assessment, the Master MojoCoach decides whether each flagged phrase counts. An administrator at Mojo Moments^® issues a certification only after the Master MojoCoach has found you competent. Certification decisions are made by people, not by an automated system.
• Voice delivery feedback is automated. Voice delivery feedback, which looks at how you speak during a coaching conversation, is a separate offering from MojoCoach certification. Its AI-generated feedback comes straight to you without a person reviewing it first, and it is not used to make certification decisions.
• You can ask questions. If you want to know how an assessment was scored, or you believe a score is wrong, contact us and a person will review it with you.
• No model training. Our AI providers process your content to provide the service to us. Our agreements with them do not allow them to use your content to train their AI models.

5. Who we share it with

Within MojoAcademy

• Facilitators and administrators at Mojo Moments^® see your account, progress, sessions, scores, and certificates so they can teach, assess, and support you.
• Master MojoCoaches see only the sessions assigned to them for review. They see your name and the AI’s suggested scores only after their review of your session is complete and released, as described above.
• Testing scorers chosen by Mojo Moments^® during scenario testing see the transcript of a session assigned to them, without your name, and score it. They don’t see your other information.
• Other members see your comments, reactions, and the profile details you choose to make visible.
• Administrators can hide, edit, or remove comments under our Terms of Use. When they do, we keep a short record of the action (who, when, and which comment) without the comment's text. You still see your own hidden comments, marked as hidden. Administrators can also choose to get new comments by email, including questions you mark for instructors only, so they can read and answer them sooner.
• Your organization: if an organization enrolled you, we may share your enrollment, progress, and certification status with it.

Service providers

These companies process personal information on our behalf, under contracts that limit their use of it to providing their service:

Other situations

• Legal reasons: when we believe in good faith that the law, a court order, or a valid government request requires it, or to protect the rights, safety, or property of our users, the public, or Mojo Moments^®.
• Business changes: if Mojo Moments^® is involved in a merger, acquisition, or sale of assets, personal information may transfer as part of that deal. The new owner must continue to protect it as this notice describes, and we will tell you before that happens.
• With your permission: for any other purpose you agree to.

6. Cookies and similar technologies

We use one cookie:

Because this cookie is necessary for the service you ask for, it does not require consent, and there is no cookie banner. We do not use analytics, advertising, or social media tracking cookies.

The platform also saves a few settings in your browser's local storage (for example, light or dark theme, how you arranged the page, and that you have completed the Browser Check). These stay on your device and are not sent to us. The Browser Check’s microphone test only measures how loud the sound is, on your device; nothing is recorded or sent.

Embedded videos use YouTube's privacy-enhanced mode and Vimeo's do-not-track setting. YouTube or Vimeo may still set their own cookies when you play a video, under their own privacy policies. Fonts are delivered from our own domain, so loading a page does not send your information to a font provider.

Do Not Track: we do not track you across other websites, so browser Do Not Track and Global Privacy Control signals do not change how the site works. We honor them as a request not to sell or share your information, which we do not do.

7. How long we keep it

We keep personal information only as long as we need it for the purposes above:

8. Your rights and choices

Depending on where you live, you may have the right to:

• Access and portability: get a copy of your information. Signed-in users can download it at any time from Profile, Privacy and data, in a machine-readable file.
• Correction: fix information that is wrong. You can edit most profile details yourself; contact us for anything else, such as your name or email address.
• Deletion: ask us to delete your account and information, subject to the records described in section 7.
• Objection and restriction: object to uses based on our legitimate interests, or ask us to limit how we use your information.
• Withdraw consent: for example, ask us to stop showing your testimonial. This does not affect anything done before you withdrew it.
• Human review: ask a person to review an assessment result and explain how it was reached.
• Opt out of sale or sharing: we do not sell or share personal information for advertising, so there is nothing to opt out of.

To make a request, email [email protected]. We will confirm the request comes from you (usually by replying to the email address on your account) and respond within 30 days. If a request is complex we may need longer where the law allows it, and we will tell you why. You may use an authorized agent where your local law allows; we may ask for proof of their authority. We will not treat you differently for using your privacy rights.

9. Region-specific information

European Economic Area, United Kingdom, and Switzerland

We do not currently offer MojoAcademy to people in these regions. If you use it from there, you have the rights in section 8 under the GDPR, UK GDPR, or Swiss law, the legal bases in section 3 apply, and you may complain to your local data protection authority. We would prefer that you contact us first so we can try to resolve the concern.

California

This notice is intended to meet the California Online Privacy Protection Act. To the extent the California Consumer Privacy Act applies to us, California residents have the rights in section 8, including the rights to know, delete, and correct, and the right not to be discriminated against for using them. In the past 12 months we have collected the categories of information described in section 2 (identifiers, professional information, internet activity, audio, and inferences drawn from assessments), for the purposes in section 3, from you, your organization, and your use of the platform. We have not sold or shared personal information, and we do not use sensitive personal information to infer characteristics about you. We do not disclose personal information to third parties for their own direct marketing.

Other United States states

If you live in a state with a consumer privacy law, such as Colorado, Virginia, or Connecticut, you have the rights that law gives you, including the right to appeal if we decline your request. To appeal, reply to our decision and ask for an appeal.

Canada, Brazil, Australia, and elsewhere

You have the rights your local law provides, such as those under Canada's PIPEDA, Brazil's LGPD, or Australia's Privacy Act. Contact us to use them. You may also complain to your local privacy regulator.

10. International transfers

Mojo Moments^® is based in the United States, and our service providers store and process information in the United States and other countries. When information from a country with transfer rules leaves that country, we rely on the safeguards that law allows, such as the European Commission's Standard Contractual Clauses or a provider's certification under the EU-U.S. Data Privacy Framework.

11. Security

We protect your information with encrypted connections, passwordless sign-in links that expire after one use, secure cookies that page scripts cannot read, access based on each person's role, limits on repeated attempts, and providers that encrypt stored data. No system is perfectly secure. If a breach affects your personal information, we will notify you and the authorities as the law requires.

12. Children

MojoAcademy is for adults in professional training. It is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

13. Changes to this notice

We may update this notice as the platform or the law changes. We will post the new version here with a new effective date. If a change is significant, we will tell you by email or when you next sign in, and we may ask you to review and accept it before continuing.

14. Contact us

For privacy questions or requests, contact:

See also our Terms of Use.